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Offer, deliver and review partner work

Partner Hub · Service provider · Available

Offer work to a direct partner, follow delivery and review completion on the original company work order.

Illustrative demo image of Offer, deliver and review partner work
Illustrative demo based on current source fields. No customer data or staging screenshot.

How to use this function

  1. Company: open Partners Hub → Work, select an active partner and an open work order, then Delegate work. Different work orders can be offered to the same partner.
  2. Only one active or completed offer for the same source and partner is allowed. Rejected or cancelled offers can be offered again; earlier attempts remain in history.
  3. Partner: open received work, enter a reason of at least five characters and accept or reject.
  4. Assign your own staff and move accepted work through In progress, On hold and Completed. Every action requires a reason.
  5. Company: open the original work order or Supervisor Review. Review each direct partner completion with a fresh reason. Approve delivery or return it for correction.
  6. Approve & close is available for partner-only work once every active partner delivery is approved. When internal staff are also assigned, approve the partner separately and use a fresh internal completion review. Existing old approvals do not close new work.
  7. An unanswered sent offer can be cancelled with a reason. Private downstream work reaches the upstream party only after an explicit reviewed relay.

Fields and controls shown in the demo

  • Sent / Received filter
  • Work reference and partner
  • Location and schedule
  • Accept / Reject
  • Execution status and reason

Guide updated 2026-10-03. Release changes must update this page and its image together.

Offer, deliver and review partner work | SSF Ops Wiki